Frequently Asked Questions

  1. How can I contact you?
  2. What If I want to return or exchange an item?
  3. How do I know if the item is in stock?
  4. What are the shipping charges for my order?
  5. How are the shipping charges calculated?
  6. Do you ship to Canada, Puerto Rico, Guam, APO addresses, etc.?
  7. How are the paella pans measured?
  8. Will the paella pan fit in my oven?
  9. Can you use a paella pan on an electric stove?
  10. Do the burners come with a regulator? Will they work with my propane tank?
  11. How many servings are in a 1 kilo bag of paella rice?
  12. How much water do I add to my paella rice?

Answers...

  1. How can I contact you?

    Click here for our contact page.

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  2. What If I want to return or exchange an item?

    No problem. Just fill out our convenient online form and send the item back. We'll mail a new one out to you right away.

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  3. How do I know if the item is in stock?

    All items shown on our web site are in stock and ship immediately unless they are labeled as "Out of Stock" or "Special order." Back ordered items and special orders will display a message to you that they are not in stock and may be subject to delay.

    Inventory levels on our web site are tracked electronically and the availability is updated continuously. Buy with confidence, knowing that what your order is in stock and ready for shipping!

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  4. What are the shipping charges for my order?

    An assortment of shipping options will be shown to you when you check out. For your convenience, you will not be charged until you approve the shipping charges. You also have the option to cancel your order at checkout if the shipping charges do not meet with your approval.

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  5. How are the shipping charges calculated?

    Shipping charges depend on the weight of the items being ordered and how far the package has to travel. We are located in California, so deliveries to the East Coast of the USA will cost just a bit more than those to the West Coast.

    The rates quoted on our site are calculated based on the items that you have added to your shopping cart. The data is sent electronically to the shipping provider and an accurate real-time quote is provided for you. We charge the actual shipping rates quoted to you by the shipping provider; we do not make a profit on the shipping. Being as the shipping quote is an automated process, if you feel that there is an error please notify us and we will do our best to remedy the situation.

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  6. Do you ship to Canada, Puerto Rico, Guam, APO addresses, etc.?

    Yes! We are happy to ship to Canada, Puerto Rico, Guam, APO addresses, and other US territories. Orders to these countries will ship via the US postal service. To get the most accurate shipping rate, we request that you place the order by phone or email. please do not place the order online.

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  7. How are the paella pans measured?

    The measurements for the paella pans on our site are measured from the top edge of the pan (not counting the handles.)

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  8. Will the paella pan fit in my oven?

    Generally, a 40cm/16 inch diameter pan will fit in most full-size ovens provided that when you insert the pan the handles are placed diagonally relative to the oven opening. Smaller ovens may require as small as a 34cm/14 inch diameter pan.

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  9. Can you use a paella pan on an electric stove?

    Paella pans are slightly 'bowl-shaped' on the bottom of the pan, thus depending on the style of your electric stove they may not contact the heating surface evenly. Although gas is the preferred heating method for a paella pan, an electric stove can be used for smaller size pans (34cm/14in or smaller.) If cooking on an electric stove, start with the lowest heat setting and slowly work up the temperature to ensure the bottom of the pan is not scorched

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  10. Do the burners come with a regulator? Will they work with my propane tank?

    All of our burners come with a hose and propane regulator. The hose screws directly to the burner with no adapter needed. The regulator fits all common BBQ style propane tanks - the larger refillable style of propane tanks that are available at nearly all home improvement stores. (The regulator does not fit the mini green disposable tanks designed for camping use, although you may purchase an adapter at your local camping supply store to make this work.)

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  11. How many servings are in a 1 kilo bag of paella rice?

    1 kilo (1 Kg) of paella rice is generally enough for 10 servings. In more detail: Each 1 kilo bag contains 2.2 Lbs of rice, or about 4 cups uncooked rice. We reccomend about 1/4 to 1/2 cup of rice per person.

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  12. How much water do I add to my paella rice?

    Our 'Santo Tomas Extra' Paella rice requires 2 cups of water/broth per cup of uncooked rice. Our 'Bomba' Paella rice requires 2 1/2 to 3 cups cups of water/broth per cup of uncooked rice.

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