Return Policy

Have a return? No problem! At HotPaella.com your satisfaction is our top priority. We are happy to accept returns and exchanges, so buy with confidence.

• We request that items be returned within 30 days of arrival.
• New and unused ceramics, books, and cookware may be returned for a full refund.
• Food items are non-returnable except in case of spoilage or breakage.
• Shipping is refundable only in cases of loss, breakage, spoilage, or error on our part. In all other cases, buyer is responsible for all shipping costs.

Returns are processed electronically by signing into your account and selecting the items you want to return using the automated form. Simply click the link below and navigate to "Order History."