Have a return? No problem!
At HotPaella.com your satisfaction is our top priority. We are happy to accept returns and exchanges on regular price items, so buy with confidence.
- We request that items be returned within 30 days of arrival.
- New and unused regular price ceramics, books, and cookware may be returned for a full refund.
- Food items are non-returnable except in case of spoilage or breakage.
- Refunds are given in the same method as payment (such as a refund to your credit card.) In all other cases, store credit will be given.
- Loss, breakage, or spoilage claims must be made within 7 days.
- For Returns and Exchanges, the buyer is responsible for the return shipping, but we will ship any replacement item for free.
- Shipping is refundable only in cases of loss, breakage, spoilage, or error on our part. In all other cases, buyer is responsible for all shipping costs.
- Final sale on all sale items.
Returns are processed electronically by signing into your account and selecting the items you want to return using the automated form. Simply click the link below and navigate to "Order History."
Where to send returns:
Please ship all returns using an insured service with delivery confirmation such as UPS, FedEx, or USPS Priority Mail. (Regular USPS mail is not tracked or insured.)
Please include a copy of the original packing slip, order receipt, RMA number, or a note with your full contact information.
530 Boulder Ct #105
Pleasanton, Ca 94566